Elevation Advisory Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and communication channels, including SMS and email communications.
By using our services or opting into our communications, you agree to this Privacy Policy.
2. Information We Collect
Personal Information
Name, email address, phone number, and physical address
Payment information (if applicable)
Communication preferences and consent records
Non-Personal Information
IP address, browser type, and device information
Website usage data and analytics
Cookies and tracking technologies
Customer Interaction Data
Appointment details and service history
Customer inquiries and support records
3. How We Use Your Information
We use your information to:
Provide and deliver requested services
Send appointment confirmations, reminders, and respond to inquiries
Communicate via SMS and email (only with your consent)
Improve our services and user experience
Maintain compliance records for opt-ins and opt-outs
4. SMS Messaging & Compliance
By opting into our SMS services, you agree to receive messages related to your interactions with our business.
These messages may include appointment confirmations, reminders, and responses to service inquiries.
Message frequency varies. Message and data rates may apply.
Opt-In
You will only receive messages if you have explicitly opted in
We maintain records of consent
Opt-Out
You may opt out at any time by replying STOP
You will receive a confirmation message and no further messages will be sent
Help
Reply HELP for assistance or contact us using the details below
Age Requirement By opting into our SMS services, you represent that you are at least 18 years of age.
5. Information Sharing & Disclosure
We do not sell or share your personal information for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only in the following cases:
With service providers who assist in operating our business (under strict confidentiality)
When required by law or legal process
To protect the rights, safety, and security of our business and users
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
These measures include secure systems, restricted access, and data protection protocols. However, no method of transmission over the internet is 100% secure.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyze user behavior
Personalize user experience
You may control cookies through your browser settings.
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
9. Your Rights & Choices
You have the right to:
Access or update your personal information
Opt out of communications at any time
Withdraw consent for future messaging
10. Changes to This Policy
We may update this Privacy Policy as needed. Updates will be posted on this page with a revised effective date.
